At Serpentine, we only use express courier services to ensure that our shipments are trackable and delivered on time. We never use a postal service.
Our warehouse facility is located in Dubai, UAE. However, we ship our products to the following countries:
Australia, Austria, Bahrain, Belgium, Canada, Denmark, France, Germany, Greece, Hong Kong, India, Italy, Japan, Kuwait, Netherlands, Oman, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United States, United Kingdom.
The average delivery time is 8 to 10 business days depending on your region. Keep in mind that times may vary depending on our courier partners and busy seasons.
How much does Serpentine shipping cost?
USPS, FedEx and DHL are some of our courier partners, and the cost of our shipping is $12.00 USD independent of how many pieces you order or where you are in the world. At all times, we aim to offer you the lowest possible shipping cost while ensuring that you receive your order quickly and in a secure manner.
How can I track my order?
When you have completed an order with Serpentine, you will be provided with a unique tracking link. This will be available in the email you receive from us, which will also confirm the shipment of your order.
How are taxes applied?
Note that some regions and countries may have extra taxes, duties and/or customs charges. These additional fees will be charged by the relevant authorities at the destination country. The customer takes responsibility for these charges at the time of delivery.
Should the fees not be paid, your order may be held by customs, the government, or other authorities. Orders may also be returned to us at this point.
It’s worth noting that customs policies differ from country to country. With that in mind, you can contact your local customs office for more information. We must declare the full price of all items when they are shipped by law.
Can I cancel my order?
Once you have placed an order with us at Serpentine, we regretfully cannot modify or cancel it. We apologize for any inconvenience that this issue may cause you.